The Safety Management System (SMS) and Quality Management System (QMS) Training course provides aviation professionals with practical knowledge to manage safety, quality, and risk in a structured and integrated way. This course focuses on applying SMS and QMS principles directly to everyday civil aviation operations. Organizations may also customize the course and choose their preferred training location.
The program explains how aviation organizations design, implement, and maintain effective safety and quality systems. It aligns with ICAO Standards and Recommended Practices, State Safety Programs (SSP), and ISO 9001:2015 requirements. Participants gain a clear understanding of how management commitment, human factors, and risk-based decision-making support safe and consistent operational performance.
Instructors guide participants through real-world case studies, practical exercises, and group discussions. The course explores the evolution of safety management, accident causation, and the role of human factors in preventing incidents. It also addresses change management, continuous improvement, and the transition from implementation to an operational SMS.
Key learning areas include safety policy development, safety risk management, safety assurance, safety promotion, and emergency response planning. The course also demonstrates how quality management processes support SMS effectiveness and long-term organizational resilience through integrated SMS and QMS practices.
This training targets Safety Managers, Quality Managers, and professionals working in air operators, ANSPs, Civil Aviation Authorities (CAAs), and aviation regulatory bodies. It suits participants at an intermediate to advanced level who already have a solid understanding of SMS concepts.
After successful completion and the final examination, participants receive an IATA Certificate. They may also apply this course toward selected IATA Diploma programs, supporting continued professional development in aviation safety and quality management.
