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Quality Management Systems for the CAAs

Language: English, French, Portuguese
Duration:
5 days
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About the course

Quality Management Systems for the CAA course provides a comprehensive introduction to quality concepts and their practical application within the aviation industry. It highlights the strong link between quality and safety. The course examines ICAO Annexes and SARPs that emphasize the need for effective quality and safety assurance. Moreover, it positions quality as a core management responsibility. Participants will gain a clear understanding of the definition, key elements, and objectives of a Quality Management System (QMS). There is a particular focus on the ISO 9000 family of standards and the ISO 9001:2015 QMS model.

The course also addresses current aviation quality requirements from an airline perspective. It takes into account European Regulation (EC) No 965/2012 on Air Operations and AS/EN 9100:2009. EASA, FAA, and IATA requirements are reviewed. In addition, best practices for integrating other management standards into a unified QMS are discussed. The program explores the relationship between quality and service, quality auditing principles, and practical models for quality management and customer service tailored for Civil Aviation Authorities (CAAs) and Air Navigation Service Providers (ANSPs).

Key Topics

  • Quality definitions and applications
  • Link between quality and safety in aviation
  • ICAO Annexes and SARPs citing the need for quality and safety assurance
  • Quality as a management responsibility
  • Definition, elements and objectives of a QMS
  • ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
  • Current aviation quality requirements and their implementation from an airline perspective taking into account the European Regulation on Air Operations EC 965/2012 and AS EN 9100: 2009
  • EASA, FAA and IATA requirements
  • Integration of other management standards and requirements to a quality management system
  • Quality and service relationships
  • Auditing for quality
  • Model for quality management and customer service for CAAs and ANSPs

Objectives

By the end of this course, participants will be able to:

  • Describe the evolution of quality and quality assurance in aviation.
  • Understand quality requirements of key regulatory bodies (ICAO, ISO, EASA, FAA).
  • Identify and merge specific aviation quality requirements into an integrated QMS.
  • Apply quality management principles effectively in their organization.
  • Foster a quality culture and perform audits to assure quality.

Targe Audience

  • CAA and ANSP staff, particularly in Quality, Safety, and Compliance Monitoring.

Certificate

Upon completion, participants receive
a certificate of achievement.

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