BaggageHandlingAirport
ClassroomOnline

Baggage Handling Services and Systems

Language: English, French, Portuguese
Duration:
3 days
Download brochure
Full name *
Fill out this field
Email *
Fill out this field

Description

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze various service concepts based on different airline models and how to apply them at the check-in, ramp and baggage claim.

Key Topics

  • Airport types and airline requirements
  • Processes within passenger terminal operations
  • Operating characteristics of Baggage Handling Systems (BHS)
  • Lost and mishandled luggage
  • Slow processing
  • Infrastructure planning and processes
  • Measuring efficiency and performance
  • Managing baggage handling teams
  • Outstation operations and control
  • Improving existing systems and processes
  • Contingency towards uninterrupted services
  • Future developments in BHS

Objectives

Upon completion of this course, you will be able to:

  • Identify main problems in your baggage handling
  • Analyze the impact of mishandled baggage for stakeholders
  • Measure the performance of a handling system at an airport or outstation
  • Improve baggage handling processes and infrastructure
  • Identify planning requirements and airport infrastructure improvements
  • Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Targe Audience

  • Airport operations managers
  • Station managers
  • Baggage handling supervisors
  • Airport development specialists

Certificate

Upon completion, participants receive
a certificate of achievement.

Contact us

Fill out this field
Please enter a valid email address.

Other trainings

ClassroomOnline

Aviation Security for Mail and Cargo

This comprehensive course provides in-depth training on the principles, regulatory requirements, and best practices for ensuring the security of mail…
AirlineAirportCivil Aviation AuthoritiesSecurity