ClassroomOnline

Introduction to Accident and Incident Investigation

Language: English, French, Portuguese
Duration:
3 Days
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Description

This foundational course equips participants with the essential knowledge and practical tools required to conduct internal accident and incident investigations in an aviation environment.

In organizations that foster a just culture, incident reporting is a key mechanism for continuous improvement. However, the effectiveness of learning from these reports depends on the quality of investigations—this, in turn, depends on the training and competence of the investigators.

Through a combination of theoretical instruction, real-world case studies, group exercises, and video analysis, participants will learn how to plan and carry out safety investigations that drive learning and safety improvement. The course focuses on the technical skills needed to collect and analyze data, understand contributing factors—especially human factors—and produce actionable recommendations that lead to organizational learning.

Participants will leave with the ability to contribute meaningfully to small-scale safety investigations within a team.

Key Topics

1. Understanding Safety in Aviation

  • Definitions and concepts of safety

  • Safety culture and just culture

  • Why incidents must be investigated

2. Hazards and Risks

  • Hazard identification

  • Risk assessment fundamentals

  • Risk prioritization and control

3. The Investigation Process

  • Phases of an investigation

    • Planning the investigation

    • Data collection methods

    • Data analysis techniques

    • Drawing logical conclusions

    • Developing safety recommendations

    • Reporting findings clearly and professionally

4. Human Factors and Error Analysis

  • Human performance considerations

  • Four perspectives on human factors

  • Evolving views on human error

  • Terms of Reference (ToR) for investigators

5. Safety Investigation Interviews

  • Interview techniques and planning

  • Extracting useful and unbiased information

  • Conducting interviews in a just culture context

6. Coordination and Collaboration

  • Roles and responsibilities in a safety investigation team

  • Coordination with regulatory or external investigation bodies

7. Case Studies and Exercises

  • Group work using case study scenarios

  • Video-based analysis

  • Collaborative problem solving

Objectives

Upon successful completion of the course, participants will be able to:

  • Understand the objectives and structure of a safety investigation

  • Plan and participate in small-scale accident or incident investigations

  • Apply basic data collection and analysis methods

  • Understand and integrate human factors into investigations

  • Draft concise and effective safety investigation reports

  • Conduct or support safety interviews professionally

  • Collaborate effectively with investigation teams and authorities

  • Contribute to an organizational learning process rooted in just culture

Targe Audience

This course is tailored for:

  • Future Safety Investigators

  • Safety Management Personnel (SMS teams)

  • Quality Assurance Personnel

  • Internal Auditors involved in safety oversight

  • Operational staff with safety responsibilities

Certificate

Upon completion, participants receive
a certificate of achievement.

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