This course highlights new border control tools, technological advancements, lessons from the COVID-19 pandemic, and the evolving aviation landscape, with a focus on the passenger’s perspective. It addresses essential areas like passenger data management, travel authorization, health controls, risk assessment, the handling of inadmissible persons, and the digitalization of processes to ensure a seamless ‘end-to-end’ passenger experience, aligned with IATA’s Customer Experience and Facilitation Program and international best practices.