QualityManagementforAirlines
ClassroomOnline

Quality Management (QMS) for Airlines

Language: English, Portuguese
Duration:
4 days
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Description

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Key Topics

  • Quality Culture and how it affects your organization
  • Process management
    – Establishing processes
    – Planning and writing procedures
  • Document control
    – Which elements to control and how
    – Planning a document infrastructure
  • Audit management – Measuring compliance
    – Root cause analysis
    – Developing and initiating a corrective action plan
    – Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Objectives

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Targe Audience

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate

Upon completion, participants receive
a certificate of achievement.

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