ClassroomOnline

Root Cause Analysis

Language: English, French, Portuguese
Duration:
5 days
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Description

This course equips aviation professionals with practical skills and techniques in Root Cause Analysis (RCA), which are essential for maintaining compliance with ICAO and EASA Safety Management System (SMS) standards, as well as IATA’s IOSA and ISAGO audit programs. The course emphasizes the application of RCA tools to analyze near-misses, incidents, and accidents, and to eliminate audit non-conformities. Participants will gain hands-on experience through interactive exercises and real-world case studies, enhancing their ability to develop effective corrective action plans that improve operational safety and performance.

Key Topics

  • Global regulatory frameworks: ICAO SMS, EASA, FAA, Transport Canada, IATA

  • Common RCA errors and how to avoid them

  • Problem-solving process

    • Problem identification and definition

    • Problem definition and data collection tools

    • Root cause analysis cycle

  • Root Cause Identification Tools

    • The Five “Whys”

    • Fishbone (Ishikawa) diagrams

    • Fault Tree Analysis

  • Conducting effective RCA: Key steps and considerations

  • Corrective Action Planning

    • Developing and following up on corrective action plans

  • IOSA Corrective Action Record: Structure and compliance

Objectives

By the end of this course, participants will be able to:

  • Clearly define operational problems and identify their causes

  • Select appropriate tools for different types of root cause analysis

  • Apply structured RCA methodologies in line with ICAO, FAA, EASA, and IATA standards

  • Accurately determine root causes for incidents, near-misses, and audit findings

  • Develop and manage effective corrective action plans

  • Comply with IOSA and ISAGO audit corrective action requirements

Targe Audience

  • Safety and Quality Managers

  • Operations Supervisors

  • Safety Investigators

  • Ground Handling and Airline Staff involved in SMS or audit programs

Certificate

Upon completion, participants receive
a certificate of achievement.

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